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 SHIPPING YOUR ORDERS

 
We aim to ship all orders within 48 business hours.  During busy times if we are not able to meet this timescale we will contact you to confirm when you can expect your order to be despatched.
  
Your orders are shipped by post or courier depending on the weight of your parcel. All orders are charged at a standard postage rate of £2.50 whatever the size of your order. 
 
RETURNS
 
We want you to be completely satisfied with your order.
 
All products sold by Fidgeons Crafts come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or an individual product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
 
Please contact us at orders@fidgeonscrafts.co.uk beforehand to obtain a 'returns' number from us.  Please quote this number on the packaging when returning an item to us.

Products should be in their original unit packaging and resaleable condition. Your statutory rights are not affected.

In the unlikely event that you receive an item from us which is damaged or defective we will also refund your postage costs in returning the item to us.
  
If you require any further assistance please e-mail us at info@fidgeonscrafts.co.uk


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